bg788 Privacy Policy
Your personal information is of the highest importance to us. This document provides a full explanation of how bg788 collects, uses and protects your information.
1. Introduction and Scope
This Privacy Policy ("Policy") is issued on behalf of the bg788 platform and its affiliated services ("we", "our", "bg788"). This Policy describes how we collect, process, store and protect the personal information of users ("user", "you") of our website https://bg788.cam and related services.
By using the bg788 website or services, you will be deemed to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team about the matter concerned.
This Policy may change from time to time. For any significant changes we will update the date on this page and, where necessary, send a notification to registered users. The latest version of this Policy will always be available at https://bg788.cam/privacy-policy.
2. What Information We Collect
bg788 collects only the information that is necessary to provide you with a safe and effective service.
2.1 Information Provided at Registration
The information you provide when opening an account may include:
- Full name (in Bengali and English)
- Date of birth (for age verification — you must be at least 21 years old)
- Email address
- Mobile number
- Address (including district and division)
- Preferred payment method (bKash, Nagad, Rocket, Upay or bank account details)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type and operating system
- Navigation patterns on the website and page visit history
- Session duration and login/logout times
- Information collected through cookies and similar tracking technologies
2.3 Transaction and Gaming Information
To manage financial transactions and ensure responsible gaming, we store the following information:
- Deposit and withdrawal history (date, amount, method)
- Betting and game activity records
- Bonus and promotion usage details
- VIP level and cashback history
3. How We Use Your Information
Collected information is used for specific and legitimate purposes.
Service Operations
Your information is used to manage your account, process deposits and withdrawals, provide bonuses and ensure VIP benefits.
Identity Verification and Security
Information is used for the KYC (Know Your Customer) process, fraud prevention, compliance with anti-money laundering (AML) policies and ensuring account security.
Customer Support
Our 24/7 Bengali live chat team may access your account and transaction information to assist you.
Responsible Gaming
Analysing gaming behaviour to identify potentially problematic gaming and to facilitate self-exclusion or limit setting.
Technical Improvement
Information is used to improve platform performance, identify bugs, optimise server performance and analyse user experience.
Legal and Regulatory Compliance
Meeting applicable legal obligations and providing information on the basis of court orders or legitimate requests from authorities.
4. Sharing Information with Third Parties
bg788 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: The necessary information is shared with bKash, Nagad, Rocket, Upay and associated banking partners to complete financial transactions.
- Technology Service Providers: Providers of server hosting, security verification, KYC verification and fraud detection services may access information only for the designated purpose.
- Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming and Ezugi may receive limited information necessary for specific gaming sessions.
- Legal Obligations: Information may be provided to comply with court orders, legitimate requests from government authorities or applicable law.
Agreements with Third Parties
We have strict data protection agreements with each of the third parties with whom we share information. Under these agreements they may use the information only for the specified purpose and are bound to comply with our privacy standards.
5. Data Protection Measures
To protect your information we use the highest industry-standard security technology.
Technical Protection
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Sensitive information stored in the database is kept in encrypted form.
- Firewall and Intrusion Detection: Advanced firewall systems are active to prevent unauthorised access.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Regular Security Audits: Third-party security experts regularly review our systems.
Administrative Protection
- Only authorised staff have access to user information, and that access is logged.
- All staff receive training on data protection.
- An incident management plan is in place to respond quickly in the event of a data breach.
- Data is securely deleted after the required retention period has ended.
6. Cookies and Similar Technologies
bg788 uses cookies and similar tracking technologies that store small files in your browser. These help ensure the functionality of our service and improve the user experience.
Essential Cookies
These cookies are necessary to maintain login sessions, verify security tokens and ensure the basic functionality of the platform. Without them the service does not work properly.
Functional Cookies
These cookies are used to remember your preferences (such as language settings and game preferences). They make your experience more personalised.
Analytics Cookies
These cookies are used to understand website traffic and usage patterns. This information helps us improve our service.
Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may affect some features of the service.
7. Your Rights as a User
You have certain rights over your personal information that we respect and protect.
- Right to Access: You can request at any time to find out what information we hold about you.
- Right to Rectification: If any of your information is incorrect you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, although some information may need to be retained to meet legal obligations.
- Right to Restrict Processing: In certain cases you can request that the processing of your information be restricted.
- Data Portability: You can request a copy of the information we hold about you in a standard format.
- Right to Object: You can object to the processing of your information for specific purposes.
- Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will process your request within 30 working days. In some cases, particularly for complex requests, this period may be extended and we will inform you accordingly.
8. Data Retention Period
bg788 retains information on the basis of applicable legal obligations and business requirements. As a general principle:
- Active Account Information: For as long as the account remains active and for a set period after closure for security and legal requirements.
- Financial Transaction Records: Retained for the period required under financial regulations.
- Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies have a set lifespan.
- Customer Support Communications: Retained for a set period for dispute resolution and quality improvement.
Data Deletion Process
Once the retention period has ended or upon receipt of a deletion request (where legally possible), we permanently delete or anonymise your information by a secure method so that no individual can be identified from it.
9. Protection of Minors
bg788 services are strictly for persons aged 21 or over. We do not knowingly collect any personal information from persons under the age of 21. Age verification is mandatory during the registration process.
If we confirm that information about a minor has been collected by mistake, we will immediately close that account and delete all associated information. If a parent or guardian believes their child's information is held by us, please contact us immediately.
10. Policy Changes and Updates
bg788 may update this Privacy Policy from time to time. Such changes may occur:
- To comply with new laws or regulations
- As a result of adding new services or features
- Due to changes in our business practices
- On the basis of user feedback and suggestions
Notification Method
For significant changes we will update the "Last Updated" date on this page. For important changes, registered users will be notified by email. Continued use of the service after changes will be deemed acceptance of the new policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
Privacy Requests
For any request relating to viewing, correcting, deleting or porting your information:
General Support
Our support team is always ready for any questions or assistance:
This Privacy Policy is written in Bengali and that is the original version. If there is any disagreement or ambiguity about any matter in this Policy, bg788's interpretation will be considered final.